1. Who We Are
Dineflow is a restaurant ordering and management platform operated by Future Labs Software Technologies PLC ("Dineflow", "we", "us", or "our"), Addis Ababa, Ethiopia. Dineflow provides software that helps customers browse menus and place orders, and helps restaurants receive and manage those orders.
Restaurants remain responsible for preparing, selling, packaging and, where applicable, delivering food and beverages. Dineflow is not the seller or preparer of those products.
For most information collected through the customer-facing services, Dineflow decides why and how the information is used. A restaurant may separately handle information it receives to fulfil an order, and its own privacy practices may also apply. Payment services may be provided by third-party payment providers, including LakiPay, under their own terms and privacy notices.
2. Information We Collect
We collect only information reasonably needed to operate, secure and improve the Services. Depending on how you use Dineflow, this may include:
- Account and contact details: Name, phone number, email address, login details and preferences.
- Orders and transactions: Restaurant, items, prices, order status, table or QR-code details, pickup or delivery information, payment status and support history.
- Location and device information: Approximate or precise location if you enable it, IP address, device type, operating system, app version, language, identifiers, crash reports and security logs.
- Restaurant and business information: Licence and registration documents, tax details, owner or authorised representative information, merchant account and settlement details, menu content, staff accounts and platform activity.
- Messages and support information: Communications with Dineflow, restaurants or support teams, feedback, ratings, complaints and records needed to resolve disputes.
- Usage information: Searches, screens or features used, clicks, session times, performance information and aggregated or anonymised analytics.
- Information from others: Information provided by a restaurant, payment provider, service provider, fraud-prevention partner or a person placing an order on your behalf.
3. How We Use Information
Create and manage accounts, display menus, transmit and track orders, support table ordering, coordinate with restaurants and provide customer support.
Connect transactions to payment providers, reconcile fees and statements, prevent fraud and maintain financial records.
Authenticate users, detect misuse, investigate suspected fraud, enforce our agreements and protect people, property and systems.
Send order, service, security and account messages; respond to requests; and, where permitted, send marketing that you can opt out of.
Troubleshoot, measure performance, develop features, personalise content and prepare aggregated or anonymised reports.
Comply with lawful requests, tax and accounting requirements, regulatory duties, dispute processes and enforcement of legal rights.
We do not use customer contact details received through the Platform for unsolicited marketing by a restaurant. Restaurants may use information only as necessary to fulfil the relevant order and must protect it and comply with applicable data-protection requirements.
4. Legal Grounds & Choices
We process information where it is needed to provide a service you request, to perform or take steps toward a contract, to comply with law, to protect legitimate business and safety interests, or where you have given consent. Where consent is the basis, you may withdraw it at any time; withdrawal does not affect processing already carried out lawfully.
You may decline optional information, permissions or marketing. Some information is necessary for an account, payment, order, security or legal requirement; without it, we may not be able to provide the relevant feature.
6. Payments & Third Parties
Dineflow connects customers and restaurants with third-party payment infrastructure. Payment providers may collect and process payment information under their own privacy notices. Dineflow normally receives payment status and transaction references rather than the full payment credentials. The Services may also contain links, integrations or features provided by others; their privacy practices are separate from ours.
8. Retention
We retain information for as long as needed for the purposes described above, including to provide the Services, maintain business and financial records, resolve disputes, enforce agreements, prevent fraud and comply with legal obligations. Retention periods differ by data type. When information is no longer needed, we delete it, anonymise it or securely isolate it unless law requires or permits continued retention.
9. Security & Incidents
We use reasonable technical, organisational and physical safeguards appropriate to the information and risks, including access controls, authentication, monitoring, secure transmission where supported, staff confidentiality and vendor controls. No system is completely secure. Please protect your credentials and tell us promptly if you suspect unauthorised access.
If a security incident affects personal information, we will assess it, take steps to contain and remedy it, and make notifications required by applicable law. Ethiopian law may require notification to the competent authority within 72 hours after a personal-data breach is discovered; this does not replace any other notification duty.
10. Your Rights
Subject to applicable law and reasonable verification, you may ask us to:
- Tell you what personal information we hold and how we use it
- Correct inaccurate or incomplete information
- Delete information where there is no lawful reason to retain it
- Object to or request restriction of certain processing
- Withdraw consent where processing relies on consent
- Receive information in a usable format where the law provides that right
- Close your account, subject to outstanding orders, legal duties and legitimate security or dispute needs
To make a request, email support@dineflow.et with the subject "Privacy request". We may ask for information to verify your identity and will respond within the period required by law. You may also complain to another competent authority if you believe your rights have been infringed.
11. Children & Age-Restricted Products
Dineflow is not directed to children who cannot lawfully use the Services. Do not create an account or place an order if you are not legally permitted to do so. A restaurant, not Dineflow, is responsible for checking age and identity before handing over alcohol or another age-restricted product. Any age prompt in the app is not a substitute for the restaurant's in-person verification.
12. International Processing
Dineflow may use service providers outside Ethiopia. Before transferring personal information across borders, we will use a transfer route and safeguards permitted by Ethiopian law, which may include an adequacy decision, informed explicit consent, contractual necessity or another lawful basis. Where required, personal information collected in Ethiopia will be stored on infrastructure located in Ethiopia or handled as required by the competent authority.
13. Changes to This Policy
We may update this policy when the Services, law or our data practices change. We will post the new version with its updated date and provide additional notice where the change is material or the law requires it. Your continued use after the effective date means the updated policy applies to future processing, subject to your rights.
14. Contact Us
This policy should be read together with the Dineflow Terms of Use, Restaurant Partnership & Platform Services Agreement, payment-provider terms, and any feature-specific notices.
© 2026 Dineflow / Future Labs Software Technologies PLC. All rights reserved.
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